Website Marketing Patterns

July 17th, 2010 by Cameron Madill 1 comment »

Web Marketing

What do a pest control company, a luxury car dealership, an industrial manufacturer of acoustic panels and a family law firm have in common?  Depending on how they have chosen to pursue business online, it could be a lot more than you think.

After reading the excellent set of articles on this very topic at Search Engine Land from our friend and national conversion expert Brian Massey (see Brian’s Conversion Optimization Blog) , we realized that this exact concept applied to our clients as well.  We had long wondered how companies can copy a technique from one of their competitors that we know to be effective, only to find that it does not work for them.  The answer is: that the kind of company that you are matters far less than the online strategy that you choose to pursue.  Companies that are utilizing tactics from multiple strategies typically have a poor conversion rate (# of visitors that do something that affects your business positively / total # of visitors) and are constantly frustrated by it.

So, you may be asking, how do I find out what strategy I am pursuing?

The good news is that we have found that our clients’ websites fit into one of only five marketing patterns that, if pursued, will simplify and clarify what to improve on your website.  We will go into more detail on each pattern in future posts, but for now here is an overview of the key patterns:

1. Considered Purchase Website – This type of website is built around a purchase that is not easily compared directly to competitors and usually involves a longer sales cycle with multiple decision makers.  The goal of this pattern is to provide your visitors with something of value so that you receive permission to continue marketing to them.

Examples include enterprise software, most professional services firms and custom manufacturers.

2. Transactional Purchase Website – This type of website is built around a limited number of highly standardized products or services that address an acute and usually urgent “pain” that prospects feel.  The goal of this pattern is to persuade visitors to contact you by emphasizing the pain you solve, offering persuasive incentives, and providing assurance through guarantees.

Examples include pest control, plumbers, and towing companies.

3. Online Store – This type of website is characterized by selling a significant number of products online,  where any customization that is available can be done on the website.  The goal of this pattern is to convince visitors to buy a product that they are looking for by pre-answering key questions or create interest in a product they didn’t know about through relevant cross selling.  While these are often e-commerce stores, they do not have to have e-commerce functionality (and the other patterns may contain online credit card processing).

Examples include online book vendors and manufacturers with standardized product catalogs.

4. Content Portal – This type of website is built around specific content that is regularly updated to build and retain a regular readership.  The goal of this pattern is to create advertising revenue through creating new and compelling content that keeps your visitors engaged.

5. Brochure Website - This type of website is built around a desire to create a public presence for your business or organization without specific measurable objectives.  It is by far the simplest of the web patterns, because it does not take the visitor or your sales process into account, and it’s success is largely driven by the emotional gratification (or lack thereof) that the client feels upon the completion of the website.

Read Brian’s original posts here for more information: http://searchengineland.com/the-five-core-patterns-of-conversion-marketing-33303

Customization is Key: Creating Powerful WordPress Plugins to Control Custom Solutions

May 4th, 2010 by Coding Ninja (aka: Jim) 1 comment »

Custom Solutions

A screen capture of the Sunset Imports specials widget on the  Sunset homepage

At Synotac, when we’re working with a client, we spend a amount of time in the define stage where we get to know our clients and their businesses so that we can create a custom solution for their web design needs. Sometimes that means understanding how a company or individual wants to be seen or understood by their customers, while other times that means understanding a manufacturing, advertising, selling or even shipping process so that we can communicate that clearly through their website.

Almost all of the time, we find that our clients have very specific needs when it comes to how their website will function, and more importantly, how it will be updated using their content management system (in most cases, WordPress).

Building a Better Back-End

It is one thing to build a beautiful web site and quite another thing to build it so that it is capable of being updated by a non-web-savvy client who does not know or care to know about HTML, CSS, PHP or any other web acronym.  We understand that, and as a result we have harnessed the power of WordPress to build custom plugins to cater to our clients specific problems and needs allowing them to update their site and the custom solutions we have come up for them quickly and easily.

Case Study: Sunset Imports

Sunset Imports is a Portland, Oregon Audi and Porsche dealership who came to us in need of a few custom solutions.  There are many things we could discuss about this project (how we provided a less templatey site with more of a local feel to it, or the custom car search application) but to try and keep things short and sweet, we’re going to only focus on one of those custom solutions.

The Specials Widget / Plugin

Sunset occasionally has a number of “specials” that they wanted to present on their website.  The specials were a very important piece of getting people to go to the website as well as to do business at Sunset.

Here is what we were able to come up with them in the design:

A screen capture of the Sunset Imports specials widget on the Sunset homepage

They also wanted complete control over how these specials were displayed, where they were displayed, and the ability to add, edit, and delete specials quickly and easily.

We decided that a custom WordPress plugin would do the trick.

When it comes to WordPress plugins, there are correct ways and very incorrect ways of doing them.  The best WordPress plugins integrate seamlessly into the WordPress framework and utilize it’s extensive suite of powerful tools.  The plugin that we came up with for the Sunset Imports Specials is a prime example of how WordPress can be expanded upon to fit many custom solutions.

Here are a few screenshots highlighting the Specials plugin we wrote for Sunset Imports:

The plugin fits seamlessly into the WordPress admin area.


Click to enlarge

The “Add Special” page consists of a form which adds the special to our custom specials database so that the specials can be organized and grouped together (as well as edited, turned on or off, and deleted).  There is also a preview of the special on the right hand side that gets updated in real time as you type in the various elements (title, description, and the image).  The images tap into WordPress’ built in media manager to utilize all of the image editing capabilities and media management power of WordPress.


Click to enlarge

The “Manage Specials” page consists of a top portion where Sunset Imports was able to organize and position their specials into four separate pages and multiple tabs on each page.  The way it works is that you choose the special you want to fit into the specific position and then click save order and those specials are locked in.


Click to enlarge

The bottom portion of the Manage Specials section contains the table listing of all the specials.  This table can be sorted by column, as well as filtered by section to make it easy for Sunset to find the specials they want to edit or delete.

More “KA-BANG” For Your Buck

It’s true that you may find “cheaper” options out there in the web design world for your next project or redesign.  But what Synotac can promise you is that it is well worth it for your web designer or web design company to understand your needs, like Synotac does, and to provide you with a tool that is not only powerful, but is easy to use and gives you the power to update your site whenever is needed.

Putting Together the Pieces: Quickly and Efficiently

October 19th, 2009 by admin No comments »

CoreIP Solutions, Inc. came to us in urgent need of a website. Their new company had taken off and they had a big PR push they couldn’t launch without a web presence. They had an idea of what they wanted their new website to include, some suggestions for design, and they needed it done quickly. In web design, a smattering of ideas and a rushed timeline is usually a formula for disaster.

» Read more: Putting Together the Pieces: Quickly and Efficiently

EarthTechling: Harmony Between The Earth & Technology

September 1st, 2009 by admin No comments »

Can there be harmony between the earth and the geek?

et_site

EarthTechling, a green technology blog, seeks to inform it’s readers about “eco-tech gadgets, electronics, automobiles and in-home technologies, which, in some proven manner, help a person live a more green lifestyle.” They came to Synotac looking for help creating an online presence that would give off the “green vibe”, not look like every other blog, and function exactly how they imagined. We were really excited to accept the challenge.

» Read more: EarthTechling: Harmony Between The Earth & Technology

The Basics of Search Engine Marketing (SEM)

March 25th, 2009 by admin No comments »

Search engine marketing consists of promoting your website through increasing its visibility in search engines. This can be accomplished through organic search engine optimization and/or pay per click search engine marketing. Notice the screen capture of a search engine results page. Pay per click advertisements are outlined in red, while organic listings are outlined in yellow.

seo-blog-post-image1

Organic Search Engine Optimization (SEO)
Search engines use sophisticated algorithms to determine the credibility of your website, and the quality of its content. Getting other websites to link to your website will build its credibility. Such links are viewed by the search engines as third-party stamps of approval. When writing your website’s content, it is important to consider length and keyword usage. Search engines are interested in the amount of information your website provides and the keywords it relates to. Providing the search engines with an adequate balance of these two factors will drive your website toward the top of the search engines.

Pay per Click (PPC) Search Engine Marketing
MSN, Yahoo and Google allow you to select keywords that are related to your businesses, and pay a fee to have your ads displayed when users search for them. The search engines decide how high to display your ads based on a function of your websites quality, the quality of your advertisement and the maximum amount you are willing to pay per click. Contrary to common belief, your position in the paid listings is not solely based on the amount you are willing to pay per click. If managed properly, your ads will be displayed above your competitors at a lower cost per click.

Quality of Search Engine Traffic
When a user conducts a search he/she is expressing interest in a topic, product or service. As a result, the visitors your website receives from search engines are already interested in your offerings. The selling is already done for you. Furthermore, when using pay per click search engine marketing, you only pay when you receive an actual visitor. With most conventional forms of marketing you pay a flat rate to broadcast a message to a loosely targeted audience, regardless of the results it generates.

Increasing Conversions – Easy as Pie

February 4th, 2009 by Cameron Madill No comments »

We have been experimenting more and more with ways to work videos into our designs. Several studies have shown that video can greatly increase the conversion rate for visitors to your websites. It helps to engage your visitors who are more visually oriented and do not process information as easily from large chunks of text, and it also lets you engage your audience with two of my favorite topics: right brain thinking and visual learning.

Below is our first attempt, inspired by the excellent book “The Back of a Napkin,” by Dan Roam. In this short video we tackle the topic of coming up with a solid internet marketing strategy, which is often made far too complex and obscure for a normal person to grasp. While the details may be complex, you only need to master the basics and hold your web design and internet marketing vendors accountable to achieve success. The web design industry has a (deservedly) terrible reputation for trying to obfuscate basic business objectives with a bunch of jargon and tech-speak. Basically, it all comes down to a good slice of pie…


Making Money on your Website – Easy as Pie from Cameron Madill on Vimeo.

Focusing Web Design on Conversions

January 21st, 2009 by ddrouin No comments »

Most of our clients come to us with a eye towards a redesign for aesthetic reasons, but we feel like it’s also an opportunity to foster an environment that supports them revisiting their business goals. In our Portland web design firm, we’re constantly pushing to take site conversions another step. We started with analytics and heat mapping, which are great tools, but lately are focusing more on web design itself.

One of the interesting parts of working in custom web design is creating specific calls to action that actually produce the desired results. We definitely haven’t nailed down the process yet, but we believe it is our obligation as a professional web design firm to give our clients the best possible return on their investment. We identify key site goals with our clients through our Discover and Define process, create unique calls to action to funnel visitors, while maintaining usability and putting the visitor experience first.

A recent example is our redesign of the Julie Lawrence Yoga Center site. By pairing images of the yoga classes to develop visitor interest, with large orange buttons that guide them through the site, we hope to maintain the design aesthetic our clients are looking for, provide the portals that the site visitors are looking for and turning that visitor desire into action.

Usability Testing – Getting to Know Your Website's Visitors

October 19th, 2008 by Cameron Madill No comments »

We have been getting a lot of questions about website usability testing recently from our clients, so I thought it would be good to explain how we use it and why it is so useful. In a nutshell, what usability testing refers to is sitting a user down in front of a computer and asking them to think outloud as they try to complete tasks on that website. Web design is no different than any other industry in one very basic respect: we fail to pay enough attention to how real human beings use our products. It is a lot more fun to sit around and come up with fun ideas that you or your client love than to deal with actual user feedback on how well your product works.

» Read more: Usability Testing – Getting to Know Your Website's Visitors

The Web Analytics Report That Will Make You Money

October 31st, 2007 by Cameron Madill No comments »

Today we’re going to look at a report that is guaranteed to show you something that you can change to improve your website’s performance. Why is this so hard? Well, the trick with web analytics is to find the report that tells you what to do: the internet throws off more data than any other medium in history, and as a result we are drowning in non-useful, non-actionable data.

Here are some typical web reports from typical web analytics tools:

Bad Web Analytics Report

» Read more: The Web Analytics Report That Will Make You Money

Conversion Rates: An Unhealthy Obsession Worth Having

October 24th, 2007 by Cameron Madill No comments »

Conversion RatesWhy does your website exist? Think about it for a moment, and you’ll realize that it’s not an easy question to answer. If you can’t give a concise, fifteen-word answer to this question, you know you have a problem. Once you know why your website exists, you can start to figure out what actions you want your website visitors to take. After all, if your site exists to generate leads for your service company, and none of your thousands of monthly visitors ever pick up the phone or send you an email, is the website a good investment of your time and money?

There are two big problems with conversion rates, however.

» Read more: Conversion Rates: An Unhealthy Obsession Worth Having